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Star Essential

SUPPORT ON-DEMAND

Star_Essential is designed to provide Ad-hoc support to customers. This service provides On-Demand support services to businesses when ever they need, where ever they need.

Star_Essential service provides support to businesses of all size, covering all technical aspects. This service also assists developers, resellers, and our customers' end users throughout their design, development, deployment, and post-production solution lifecycle.

Star_Essential is a unique service customized to meet the growing demands of businesses that require additional support but are unable to commit to a planned support service.

Star_Essential also provides pre-paid support packages as a backup, just-in-case thus provide you with the service when you need, where you need.

Pre-Paid Support Packages;

Support Package

Hours of Service(s)

Services Provided

Validity (Months)

Star Start

5 - 25

Technical Support

03 Months

Star Standard

30 - 55

Technical Support & Consulting

06 Months

Star Supreme

60 - 100+

Technical Support, Consulting, Project Lifecycle tasks, Performance Monitoring and Optimization

12 Months

Note: Rates vary depending on the package and needs. Please contact our sales team to discuss the most suitable package for you.

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